Voice commerce. What is it?

Voice commerce. What is it?

also known as v-commerce, is a type of electronic commerce (e-commerce) where customers use voice commands to purchase products or services. This is done through smart speakers and digital assistants like Amazon Alexa, Google Assistant, Apple Siri, and Microsoft Cortana. Essentially, it allows you to "shop by talking" instead of relying on screens and keyboards.

How to use Voice Commerce?

  1. Sign up with your favorite voice assistant , then activate it !
    trigger your smart speaker or device by saying a wake word like "Hey Alexa" or "OK Google"
  2. You speak your command 'making a request', which could be searching for a product, adding items to your cart, initiating a purchase, or asking questions about products.
  3. The voice assistant uses natural language processing (NLP) to understand your intent and interpret your words.
  4. Based on your request, the assistant displays product information, adds items to your virtual cart, or completes the purchase using secure payment methods linked to your account.

Benefits and Challenges of voice commerce !

Voice commerce offers hands-free shopping, making it ideal for multitasking and more convenient when your hands are occupied. It also benefits people with disabilities who might have difficulty using traditional online shopping methods.

Finding and purchasing products can be faster and more streamlined through voice commands. plus some of voice assistants can personalize recommendations based on your purchase history and preferences.

All of those benefits are so cute. yet some challenges are still there!

  • Not all products are available for voice purchase yet.
  • Sharing voice data raises privacy concerns for some users.
  • Some technical limitations of voice recognition technology can still be imperfect, leading to misunderstandings or errors.

Well the voice commerce market is expected to grow rapidly in the coming years. As technology improves and product selection expands, it's likely to become a more mainstream shopping method.

Did you use Voice Commerce before ? share us your online shopping experience!

  • user

    Safwat yousri

    New interesting article, thank you!

    2 months ago